MIKE COLES WORLD-WIDE
TRAVEL Booking
Conditions - travelling information...
020216c
This document forms part of your invoice.
A1- The
schedule is subject to change. Further details
including any alterations together with 'Check-In' times will be shown on the
travel documents. Please check carefully as soon as received. No name changes
allowed. You must use your flight tickets in the order shown on your documents.
If you do not travel on any of the flights and/or do not show up at Check In at
the specified time your reservation and all other flights you have booked will
be cancelled by the airline with no recourse. If you have a problem contact the
airline and this office. Passenger's first name/initial and surname as booked must match details as
stated in passport, otherwise you may not be permitted to travel and any travel
Insurance may not be valid.
The reservations made are not transferable to another Airline. Tickets valid
only on Airline/s as advised.
Airport taxes are included however some countries/airports levy an extra tax
payable locally.
It is advisable to carry a small quantity of US dollars/Sterling and/or local
currency for this purpose. The
Invoice of which these pages form part is an important document. You should
retain these documents, as you will need it if your travel arrangements are
protected under ABTA’s Scheme of Financial Protection or any other scheme and
you need to make a claim. Please go to
ABTA
for a copy of the Guide to
ABTA’s Scheme of Financial Protection.
A2- PASSPORT / VISA APPLICATIONS.
Passports, Visas, Health requirements - Please ensure these are all in order,
and acceptable for each Airline the passenger/s travel on and for each country
that the passenger/s intend to visit and transit. Passengers must be in
possession of FULL 10 YEAR Passports. For further information on adult/child
ages-validity please check with Passport Office. Passports must be valid for a minimum of 6 months beyond the expected return date
- for European and all other countries. there are some exceptions to this rule please check with
this office/appropriate embassy. See also
Foreign Office Travel Advice
A3–
The United Kingdom Foreign Office -
Foreign Office Travel Advice
for Passport and Visa Information.
A4- PASSPORT / VISA REGULATIONS
of Airlines/Countries do alter from time to time and it is the responsibility of
the passenger to ascertain the necessary requirements. Allow plenty of time if
you are applying for a new Passport or Visa. If you require assistance or advice
please contact this office.
A5- Passengers not holding BRITISH
PASSPORTS must inform this office immediately by phone and also confirm in
writing the exact title of NATIONALITY as described in their passport/s. Non UK
passport holders applying for Visas in the UK often take longer to process. We
recommend that non UK passport Holders contact the Embassy of the country being
visited/transited to obtain information regarding VISA requirements. We cannot
be held responsible for any delays incurred by passengers holding incorrect
passport/visas. Please do not hesitate to request further information. Airlines
will refuse boarding to those passengers whose documents are not in order.
A6- FOR THE LATEST HEALTH
INFORMATION - It is recommended that you check with your GP concerning the latest medical
update for the country that you are visiting.
For detailed information and application regarding the - EUROPEAN HEALTH INSURANCE
CARD - Obtainable ONLINE at
UK
Gov European Health Card All world-wide country information
Foreign Office Travel Advice
A7-
TRAVEL INSURANCE COVER Our advice - leaving your home to travel?
Travel Insurance is a must!. Cancellation and amendment charges apply to all
bookings made through our Agency. Many tickets are totally non refundable or
changeable. We therefore strongly recommend that Insurance is purchased at the
time of booking. Insurance Policies include Medical cover with 24 hour
World-Wide Air Ambulance Service. Full Policy detail can be seen on our web site Mike Coles Travel
Normally rates vary
with age. One Way cover also available.
World-Wide Expatriate Insurance available. Holiday/ Business/Voluntary Workers
Abroad/ Insurance.
Cover for min 1 day - max 1 year. (Usually extendable—contact us for details). Insurance policies are issued on condition that passengers are not
travelling against medical advice and are not aware of any reason why at the
time the booking is made, the travel should not take place.
B1- YOU
MUST INFORM AND OBTAIN FURTHER INFORMATION FROM THE INSURANCE COMPANY
IMMEDIATELY IF ANY OF THE PASSENGERS:
Are receiving, or on a waiting list for an in-patient treatment in a hospital or
nursing home.
Expected to give birth before, or within two months following the date of
arrival at her home address in the UK.
Are travelling against the advice of a Medical Practitioner or for the purpose
of obtaining medical treatment abroad.
Have been referred to a consultant or received out-patient treatment in the last
twelve months.
Are suffering from any on-going pre-existing conditions.
B2-
Insurance Policies are issued and take effect (subject to the terms and
conditions as stated in the policy) once premium received. Once premium paid and
policy issued policies cannot be cancelled or premiums refunded. It is important
that the passenger/s are satisfied that the 'cover ' detailed is acceptable, if
'higher' or any 'special' type of cover is required please contact this office
immediately to discuss your requirements. Winter Sports/Scuba Diving/Dangerous
Activities - Please request details.
B3- Your attention is drawn to the
fact that as with most insurances, under some sections you have to pay the first
part of every claim settled ('the excess').
Please request detail of any excess waiver premium. Read the Policy Certificate
carefully to ensure a full understanding of the cover and in the event of a
possible claim follow the instructions given.
B4- Always obtain written
reports/receipts, to substantiate any claim.
B5- BOOKING & CANCELLATION From the date/time the
reservations are 'confirmed' as stated, it is accepted that you have agreed to
the booking conditions and cancellation charges take effect from that time.
Travel Documents/Tickets will be forwarded approx 7/10 days before departure or
as soon as possible.
Please inform this office immediately if ticket delivery address/e mail address
changes. We must be able to contact the passengers by telephone or
have a contact telephone number in case of emergencies at home and whilst away.
E mail and mobile phone detail accepted.
B6- ‘E
TICKETS’ - ELECTRONIC TICKETS An E TICKET is
the paperless electronic ticket. It’s paperless because when you book the
details are safely stored on the airline computer booking system so there is no
need to send you a paper ticket. And you cannot ‘lose’ your ticket! You will be
given a ‘Booking Identification Number’ which you quote/present at Check In.
Some airlines & Immigration offices insist you carry a printed copy of your E
Ticket.
B7- ONE
WAY TICKETS It is the responsibility of the passenger/s to be in
possession of correct and valid Passport & Visa Documents. (if required) in
order to arrive at the destination with a one way ticket . (This also applies to
transit points). Your documents must be in order before your departure. Where a
country lays down certain requirements regarding arrival with 'one way' tickets
Airlines will refuse boarding to those passengers whose documents are not in
order before departure.
B8-
FOREIGN OFFICE TRAVEL ADVICE UNIT . There are times when it is very
difficult for Travel Agents to advise a client as to when and how safe it is to
travel to foreign countries, especially when a country is faced with a sudden
disaster, terrorist activity or a major health problem . There are occasions
when some Airlines will continue to fly, when others will not. We feel that
simply because an Airline chooses to continue flying to a destination, under one
of the above threats, this should not be taken as a guarantee that the country
is a safe destination. Our advice is to contact the TRAVEL ADVICE UNIT attached
to the FOREIGN OFFICE in London, they operate 24 hours, 7 days a week service.
Clients that travel against the advice of the Foreign Office do so at their own
risk. -
Foreign Office Travel Advice
B9- MONEY
- Credit cards are essential especially if you are hiring a car. A
quantity of foreign currency is also useful.
C1- On receipt of Tickets/Documents
check all details, conditions, and instructions. Subject to the Ticketing &
Carriage Conditions of the Airline/s/Carrier on which you travel.
C2- CHECK IN
Before the day of travel make sure you know the latest check in time for the
flight. Our recommendations are below. Remember that check-in time is the latest
time at the check-in desk, not for joining the back of the queue. If
you miss the check-in deadline your place on the plane may go to someone on the
waiting list and you will have no claim against the airline. You may have
requested a particular seat, but the airline does not guarantee that you will
get it, the earlier you check-in, the more likely you are to get the seat you
want. You will usually be asked some questions about your luggage. These are
security checks and you should answer the questions carefully. When you check in
your luggage you should be given a receipt for each bag. The receipts are sticky
labels that the check-in staff sticks to your ticket folder. Keep them safe. You
will need them if your bag goes missing and you need to make a claim against the
airline.
C3-
LATEST 'CHECK-IN' Before Departure Time: United Kingdom - Domestic Flights, Eire Flights: ONE HOUR.
European Flights: TWO HOURS.
Intercontinental/International: THREE HOURS.
Internal Flights in countries outside UK: TWO HOURS
Israel: THREE HOURS. Check with your airline.
C4- RECONFIRMATION:
Airlines may say that reconfirmation is not necessary however we strongly advise
that you to recheck the timings/flight numbers as schedule changes can occur at
any time. Therefore
* Passengers MUST CHECK FLIGHT NUMBERS/FLIGHT DEPARTURE and ARRIVAL TIMES *
Latest 4 working days before travel.
Changes do occur and therefore it is imperative that passengers check with the
Airline for the very latest information. Check from which TERMINAL the Airline
departs. After your arrival at your destination, remember to reconfirm your
onward or return flight/s direct with the Airline/s. Some Airlines will cancel
your reservations if they do not hear from you at least 72 hours before
departure. If your connecting/onward flight is less than 72 hours after your arrival
you should still reconfirm.
C6-
If you do not reconfirm your onward/return reservations your reservations may be
cancelled.
Please obtain Airline Telephone number/contact for reconfirming your
onward/return reservations either at Check-In on day of departure for your
first flight or on arrival at your destination.
Stops en Route: Passengers may request information at ‘Check-In’ (ie fuel stops,
or possible ‘change of aircraft) or telephone the Airline Reservations
beforehand.
C6- CHARTER/HOLIDAY FLIGHTS /
PACKAGED HOLIDAYS - Ref: ‘RECONFIRMATION’ - If you are flying on a charter
flight you may be required to reconfirm/check flight timings for your return
flights. Check your ticket documents and/or ask at the Check In desk on the day
of departure.
C7- MEALS
If you have special dietary requirements please request this at the time of
booking and confirm direct with the Airline as soon as possible. IE Vegetarian, diabetic etc) and
alert them to any allergies you may have but we must advise that this is a
request basis and cannot be guaranteed.
C8- AIRPORT ASSISTANCE
For the Disabled/Elderly/or others requiring wheelchair or other assistance.
Contact us and the Airline now for any special
requirements.
C9- SEAT REQUESTS:
An increasing number of airlines charge for actual seat numbers. Please discuss
with this office. A very informative guide to aircraft
seat plans, tips and the 'good and bad' seats to go for can be found at
www.seatguru.com
D1- BAGGAGE—
The free baggage allowance per passenger
should be stated on your documents which is
shown either in kilos -
(ie 20 kgs=20 kilos=approx 44 lbs) OR the number of pieces 2 pcs (2pcs=2 Items).
2 pcs are usually counted as 2 pieces with max of 23/28 kilos (varies) per piece
but check with this office or direct with your airline.
('PC' = the piece system)
No single item of baggage may exceed 60 lbs (28 kilos) - Many airlines have
lower weight limit of 23 kilos (50lb) or less. There is also a limit on the
physical size of a case. Check with this office or
with your airline..
D2- You may also take one piece of
hand baggage, airlines vary between 5 & 18 kilos. Check with this office or
the airline for max physical dimensions. Children are given full
allowance. Infants (under 2 yrs) do not get baggage allowance, though allowance
is made for essentials. Check with this office or your airline for latest information.
D3- Luggage labels:
When
leaving home, for security reasons, complete only the outbound side of your
labels. Home address details should be inside your baggage. Wait until you are
about to come home before filling in the reverse side of luggage labels showing
your home address. Never leave your baggage unattended.
Never check-in baggage for other people. Keep money, jewellery, cameras,
passport and other valuables with you. Don't pack them with hold baggage. Carry
traveller 's cheques and credit cards rather than large amounts of cash.
Aerosols: Up to 2 containers maximum size 500 ml each may be carried in your
hand luggage, but check direct with airline.
(Try to take atomisers if possible) Butane Gas Hair Curlers: Curlers - but not
refills - can be carried on most airlines and should be packed in your hand
luggage.
D4- DO NOT pack the following items
in your hand luggage: Toy/replica guns (metal or plastic), Catapults, Household
cutlery, Knives with blades of any length, Razor blades, Tools, Scissors,
Tweezers, Hypodermic needles (unless required for medical reasons), Knitting
needles, Darts, Sporting bats, Billiard/snooker or pool cues.
If you are unsure of any items (or the weight) you wish to carry please call
this office or contact your Airline direct.
D5- Passengers are now advised to
remove all electrical goods from ' checked baggage ' as a security measure.
Electrical items should be carried in hand luggage only.
'Excess Baggage' Airlines rarely grant ' Free excess baggage ' . Normal
charges for ' checked baggage ' in excess of the ticketed weight (usually 20
kilos per passenger) are very high. Irrespective of the fare paid and class used
by the passenger the charge can be 1% of the one-way , normal, direct adult
first class through fare for each kilo in excess of the free allowance.
D6-
LATE CHECK LIST:
Airline Tickets/Vouchers Passport. Visa (if required) Travel Insurance Policy
Driving Licence, International Driving Licence Credit Cards
Travellers Cheques Currency Electrical Adaptor Medical/Medicine Kit
Camera/Batteries Reading/Writing Material/Maps
Sunglasses/Torch Money Belt Vaccination Certificates
D7- AIRPORT HOTELS & CAR PARKING
All with discounted rates. Discounted Hotel, Airport Car-Parking at most
UK Airports. Call us now to book
Don't forget to allow plenty of time to get to the Airport. The most
common cause of delay is traffic.
Have a pleasant journey
MIKE COLES WORLD-WIDE TRAVEL
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